Refund policy

Return and Refund Policy

We want every order to arrive accurately and in good condition. This policy explains when nail

supplies may be returned, which products are excluded for safety or hygiene reasons, and how

approved refunds are handled.

AT A GLANCE

You may request a return within 14 days after delivery. Eligible products must be unused,

unopened, and returned in their original, resaleable condition.

1. Return window

Return requests must be submitted within 14 calendar days after the order is shown as delivered. Requests

received after this period may be declined unless applicable law requires otherwise.

Submitting a request does not automatically approve the return. Please wait for return instructions before

sending anything back.

2. Eligible returns

To qualify for a return, an item must meet all of the following conditions:

It is unused, unopened, and in the same condition in which it was received.

Any manufacturer seal, protective film, cap, label, or tamper-evident packaging remains intact.

It is in its original packaging with all included parts, manuals, accessories, and promotional items.

It is clean, undamaged, and suitable for resale.

The customer can provide the order number or other proof of purchase from Relaynails.com.

3. Products that cannot be returned

For health, hygiene, safety, and transport reasons, the following are final sale unless they arrived damaged,

defective, or incorrect:

Opened, swatched, tested, or used gel polish, nail polish, acrylic powder, dip powder, monomer,

primer, dehydrator, remover, adhesive, resin, or other liquid or chemical product.

Opened nail tips, press-on nails, forms, files, buffers, sanding bands, toe separators, manicure tools,

brushes, or other items that contact the body or may be contaminated after opening.

Flammable liquids, aerosols, or other regulated materials that cannot legally or safely be returned by

standard mail.

Gift cards, digital products, custom or personalized goods, clearance items marked final sale, and

free promotional items.

4. Damaged, defective, or incorrect orders

If an order arrives damaged, defective, leaking, or different from what was ordered, contact us within the

14-day return window. Include the order number, a description of the issue, and clear photographs of the

item, packaging, shipping label, and any visible damage.

Do not discard the product or packaging until the claim is resolved. After review, Relaynails.com may offer a

replacement, store credit, partial refund, or refund to the original payment method, as appropriate. We may

ask that the item be returned or safely disposed of.

Color and compatibility

Screen settings, lighting, dye lots, and batch

variations may affect color appearance. Please

verify product compatibility before opening or use.

Opened products generally cannot be returned

because of color preference, sensitivity, or

incompatibility.

Electrical tools and equipment

Unused equipment may be returned if it otherwise

qualifies. Once used, a lamp, drill, dust collector, or

other electrical item is eligible only if defective and

may be handled under the manufacturer’s

warranty.

5. How to request a return

1. Use the contact form on Relaynails.com or reply to your order-confirmation email.

2. Provide your order number, the item or items involved, the reason for the request, and photographs

when the item is damaged, defective, or incorrect.

3. Wait for approval and return instructions, including the correct return address and any required return

authorization.

4. Pack approved items securely and send them by the deadline stated in the return instructions.

Returns sent without approval, to an unapproved address, or cash on delivery may be refused.

6. Return shipping

Change-of-mind returns: The customer is responsible for return shipping and any related carrier

fees.

Our error or a verified defect: Relaynails.com will provide instructions and, when appropriate, cover

reasonable return-shipping costs.

Use a trackable service and keep the receipt. Relaynails.com is not responsible for a return lost or

damaged in transit before it reaches the designated return location.

7. Refunds

Approved refunds are issued after the returned item is received and inspected. We will notify you if the

refund is approved or declined. An approved refund will be sent to the original payment method. Your bank

or payment provider may require additional time to post the credit.

Original shipping charges, expedited-shipping charges, and return-shipping costs are not refundable unless

the return resulted from our error or applicable law requires otherwise. A deduction may apply if an

authorized return arrives with missing parts, damage, or a condition different from what was approved.

8. Exchanges and cancellations

Direct exchanges are not guaranteed. To obtain a different item, shade, or size, request a return for the

eligible product and place a new order.

Cancellation requests may be submitted before an order enters fulfillment, but cancellation is not

guaranteed. Once an order has been processed, packed, or shipped, the standard return rules apply.

9. Orders returned by the carrier

If a shipment is returned because an address was incomplete or incorrect, delivery was refused, or the

parcel was not collected, the customer may be responsible for reshipping costs. Any refund will be subject

to this policy and may exclude original shipping costs.

10. Consumer rights

This policy does not limit any non-waivable rights or remedies available under applicable consumer law. If a

provision conflicts with mandatory law, the mandatory law will control.

11. Contact

To start a return or ask a policy question, use the contact form on Relaynails.com or reply to the email sent

with your order confirmation. Include your order number so the request can be reviewed promptly.