Shipping policy

Shipping Policy

How orders are processed, shipped, tracked, and

supported for customers in the United States and

At a glance

Free U.S. shipping

Orders with an eligible merchandise subtotal

of $150 or more qualify for free standard

shipping to a U.S. delivery address.

International shipping

International customers pay the shipping

charge displayed at checkout, plus any

applicable import costs.

1 / U.S. ORDERS

Free standard shipping starts at $150

Relaynails.com offers free standard shipping to eligible U.S. delivery addresses when the merchandise

subtotal is $150 or more. Unless a promotion states otherwise, eligibility is calculated after discounts

and before taxes, shipping charges, and gift-card purchases.

Orders below the threshold are charged the shipping rate shown at checkout. Any available expedited or

upgraded delivery option is also charged at the rate shown at checkout, even when an order qualifies for

free standard shipping.

Checkout controls. The shipping methods, charges, and delivery estimate displayed at

checkout apply to the order. Free shipping has no cash value and cannot be exchanged for

another discount.

2 / ORDER HANDLING

Processing happens before carrier transit begins

Orders require processing before they are handed to a carrier. The delivery estimate shown at checkout

or in an order communication is an estimate, not a guaranteed arrival date. The transit window begins

after the carrier accepts the package.

High-volume periods, new product launches, sales, holidays, inventory checks, severe weather, and

other circumstances may extend processing or transit. If a material issue prevents shipment,

Relaynails.com may contact the customer using the information supplied with the order.

3 / INTERNATIONAL SHIPPING

International customers pay shipping and import costs

International customers are responsible for the shipping charge displayed at checkout. Available

destinations, carriers, and service levels may vary by delivery address and product. If checkout does not

offer a shipping method for a destination, Relaynails.com cannot ship the order there through the online

store at that time.

The order recipient is also responsible for any customs duties, import taxes, value-added tax, brokerage

fees, handling fees, or other destination-country charges. These charges are not included in the product

price or shipping charge unless checkout expressly states otherwise.

Customs review 

Customs processing may delay delivery. Relaynails.com does not control the

timing or decisions of customs authorities.

Local rules 

The customer is responsible for confirming that purchased products may

lawfully be imported, received, and used at the destination.

Unpaid charges 

If a package is refused or returned because import charges were not paid, any

refund is subject to the return policy and may be reduced by non-refundable

shipping or carrier costs, where permitted.

Currency 

Conversion charges or foreign transaction fees imposed by a bank or payment

provider are the customer's responsibility.

4 / TRACKING AND DELIVERY

Tracking confirms carrier activity, not a guaranteed

date

Tracking updates

When tracking is available, it is sent to the email

address associated with the order. Tracking may

take time to update after a label is created.

Split shipments

An order may arrive in more than one package.

Separate tracking details may be provided for

each package.

Carrier delays

Relaynails.com is not responsible for delays

caused by a carrier, customs authority, weather

event, service interruption, or an incorrect or

incomplete address.

Delivery scans

If tracking shows delivered but the package

cannot be found, check the delivery area,

household members, neighbors, and any building

office before contacting the carrier and

Relaynails.com.

5 / DELIVERY ADDRESSES

Customers are responsible for complete, accurate

addresses

Review the recipient name, street address, apartment or suite number, city, postal code, country, email

address, and phone number before submitting an order. Relaynails.com cannot guarantee that an

address can be changed after an order is placed.

If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer

may be responsible for reshipping costs. Original shipping charges are non-refundable unless required

by law or the return was caused by an error by Relaynails.com.

6 / PROBLEMS WITH A SHIPMENT

Report damage, missing items, or delivery issues

promptly

If an order arrives damaged, contains the wrong item, or is missing an item, contact Relaynails.com as

soon as reasonably possible. Keep the product, all packaging, the shipping label, and any packing

materials while the issue is reviewed.

1 Document the condition

Take clear photos of the outer package, shipping label, interior packaging, damaged product, or

incorrect item.

2 Send the order details

Include the order number, the affected item, a brief description of the issue, and the supporting

photos.

3 Keep everything until review is complete

The carrier or Relaynails.com may require additional information, inspection, or return of the item

before a remedy is issued.

Package protection matters. Relaynails.com may ask the customer to cooperate with a carrier

claim. The available remedy depends on the order circumstances, the carrier's findings,

applicable law, and the store's return and refund policy.

7 / CHANGES, CANCELLATIONS, AND RESTRICTIONS

Requests are best-effort until fulfillment begins

Contact Relaynails.com immediately if an order needs to be changed or canceled. A request is not

confirmed until Relaynails.com responds in writing. Once processing or shipment has begun, the order

may no longer be changed or canceled.

Product restrictions: Certain nail liquids, chemicals, aerosols, batteries, or other regulated

products may be limited to specific destinations or ground transportation.

Unavailable service: Relaynails.com may cancel and refund an item or order that cannot lawfully

or safely be shipped to the supplied destination.

Return shipping: Shipping charges connected with a return are governed by the separate return

and refund policy.

8 / CONTACT

Include your order number when asking for help

For shipping questions, use the contact method available on Relaynails.com or reply to the order-

confirmation email. Include the order number and the delivery email address so the order can be located

efficiently.

Relaynails.com may update this policy from time to time. The version in effect when an order is placed applies to that

order, except where a later change is required by law. Nothing in this policy limits rights that cannot be waived under